Data access
Which ERP tables, APIs, views, or extracts are authoritative?
ServiceNow reporting and BI architecture: source data, integration approach, reporting considerations, strengths, and limitations.
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Best-in-class workflow automation; IT asset management; strong field service module
Known limitation: Not a full-stack ERP; financial module is thin
Integration approach: Integration Hub; REST/SOAP; MID Server
Which ERP tables, APIs, views, or extracts are authoritative?
How much history is needed and where should it live?
Which users can see which entities, companies, locations, or records?
What reporting latency matches the decisions being made?